Refund & Exchange Policy

Refund & Exchange Policy

We want you to love your Viani shoes. If you need to exchange or return, here's how:

✅ Exchanges

• Exchanges accepted within 7 days of delivery
• Shoes must be unworn, with original tags & packaging
• Exchange for size or color only

🔄 How to Request

1. WhatsApp us your order number
2. We'll share return instructions
3. New pair dispatched within 48 hours of receiving return

Final sale items are not eligible for exchange. Customer covers return shipping.